FAQ
Payments
Repairs & Maintenance
  • chevron_rightHow do I report maintenance issues?
    First, check the "Which repairs are the homeowners' responsibility and which are the HOA's?" FAQ to ensure that the issue is something the HOA is responsible for. If that is the case, simply go to the the PayHOA Portal and click on the Maintenance Requests box. Input your issue into the ticket, providing as much detail as possible including the unit number and/or the exact location of the issue. This will open a ticket with the HOA office, and we will update you with the steps that are being taken or need to be taken to resolve the issue. Once the issue is resolved, the ticket will be closed. 
  • chevron_rightWhich repairs are the homeowners' responsibility and which are the HOA's?
    Homeowners are responsible for the interior of their home, often referred to as "studs in". Plumbing, electricity, window damage, screened in porches (including the screens), cracked tiles, etc are all the responsibility of the homeowner. The HOA is responsible for the exteriors including roofs, brick/siding, stairs and landings, etc and all common areas including the grounds and the amenities. 
  • chevron_rightWho is responsible for damage to a unit caused by another unit?
    The homeowner of the unit which caused the damage is responsible for the repairs to the unit to which damage was incurred. Often referred to as a "neighbor-to-neighbor issue", the HOA is not responsible for making these types of repairs.
     
    The best, fastest, and easiest method of resolution for this kind of issue is to simply talk to your neighbors. Knock on their door, talk with them and exchange insurance information if applicable. 
Rules
  • chevron_rightHow can I store my RV/trailer in the Horizon RV/trailer parking area?
    RVs and trailers can be stored in the Horizon RV/trailer storage area with prior authorization from the HOA Board and/or management team. To register for authorization, please send a picture of the vehicle, the VIN, the tag #, and your contact info to: hoa@horizoncondosmeadowbrook.com
     
    **PLEASE NOTE: All unauthorized vehicles are subject to tow without notice at the owner's expense
  • chevron_rightHow/why are fines assessed?
    Fines begin at $250 plus the cost of any clean-up, and then increase by $250 increments for any subsequent violations. So, for example, if the first offense is $250, the second would be $500, the third would be $750, etc. Fines are meant to dissuade people from committing violations that violate the Covenants and detract from the beauty and enjoyment of the neighborhood for all residents. **Please note that pet waste/lease fines as well as pool fines begin at $500, which increase by $250 for each subsequent violation.**
     
    Further information may be found in Section 17 of the Rules and Regulations.